Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.
Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.
Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:
1. Remove excess dirt from the upper and outsole by using a small brush or towel.
2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
4. Allow shoes to air dry.
Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.
Suede or Nubuck Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. Do not machine wash suede or nubuck shoes.
Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.
Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.
Search for the answer to your question.
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How do I clean my shoes?
Geändert am: Mo, 10 Jul, 2023 um 11:13 VORMITTAGS
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What are the shipping rates?
Di, 26 Apr, 2022 um 11:25 VORMITTAGS
Standard Shipping Standard shipping rate is 6.95 € SKECHERS VIP-Members: Free shipping on orders over 115 € SKECHERS VIP-Members: 4.95 € shipping fee on orders under 115 € Express shipping is unavailable at this time
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What are the shipping rates?
Di, 26 Apr, 2022 um 11:25 VORMITTAGS
Standard Shipping
- Standard shipping rate is 6.95 €
- SKECHERS VIP-Members: Free shipping on orders over 115 €
- SKECHERS VIP-Members: 4.95 € shipping fee on orders under 115 €
- Express shipping is unavailable at this time
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What is the estimated timeframe for delivery?
Di, 26 Apr, 2022 um 11:31 VORMITTAGS
Standard Shipping: 4 to 10 business days Express Shipping: Not currently available
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What is the estimated timeframe for delivery?
Di, 26 Apr, 2022 um 11:31 VORMITTAGS
- Standard Shipping: 4 to 10 business days
- Express Shipping: Not currently available
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Will I receive shipping notifications?
Sa, 16 Okt, 2021 um 4:37 VORMITTAGS
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
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Will I receive shipping notifications?
Sa, 16 Okt, 2021 um 4:37 VORMITTAGS
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
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What payment methods do you accept?
Fr, 11 Okt, 2024 um 3:17 NACHMITTAGS
SKECHERS.at accepts the following payment methods: Visa MasterCard PayPal Klarna Apple Pay Google Pay Gift cards issued by any of the above-mentioned credit card companies are also accepted. Credit cards/gift cards will not be cha...
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What payment methods do you accept?
Fr, 11 Okt, 2024 um 3:17 NACHMITTAGS
SKECHERS.at accepts the following payment methods:
- Visa
- MasterCard
- PayPal
- Klarna
- Apple Pay
- Google Pay
Gift cards issued by any of the above-mentioned credit card companies are also accepted.
Credit cards/gift cards will not be charged until the order has been shipped.
If your order contains multiple items that are shipped at different times, you may see multiple charges on your credit card statement or gift card balance.
When filling in the credit card information, please enter the name exactly as it appears on your credit card. To protect our customers, no transactions can be processed if the billing information is not 100% correct.
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Why is my credit card payment not being accepted?
Di, 26 Apr, 2022 um 11:29 VORMITTAGS
Troubleshooting Credit Card Payment Errors Check to make sure the billing information you entered is correct. Remove dashes or spaces from the card number. If the card is new or was recently reissued, make sure it has been activated. If you ...
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Why is my credit card payment not being accepted?
Di, 26 Apr, 2022 um 11:29 VORMITTAGS
Troubleshooting Credit Card Payment Errors
- Check to make sure the billing information you entered is correct.
- Remove dashes or spaces from the card number.
- If the card is new or was recently reissued, make sure it has been activated.
- If you still experience a payment error after completing the above steps, please contact your credit card company.
Account Verification
To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.
Locating Your Credit Card Security Code
The Credit Card Security Code is a unique three or four-digit number printed on the back (Visa/MasterCard) of your card. Your order cannot be processed without this code.
Visa/MasterCard:
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Does Skechers Austria ship internationally?
Di, 2 Nov, 2021 um 3:15 VORMITTAGS
At this time, we do not ship to addresses outside of Austria.
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Does Skechers Austria ship internationally?
Di, 2 Nov, 2021 um 3:15 VORMITTAGS
At this time, we do not ship to addresses outside of Austria.
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Do you ship to Postboxes / BFPO addresses?
Di, 2 Nov, 2021 um 3:15 VORMITTAGS
No, we do not ship to Postboxes /BFPO addresses.
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Do you ship to Postboxes / BFPO addresses?
Di, 2 Nov, 2021 um 3:15 VORMITTAGS
No, we do not ship to Postboxes /BFPO addresses.
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VAT
Di, 2 Nov, 2021 um 3:16 VORMITTAGS
All prices for goods and services delivered within Austria include VAT where applicable.
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VAT
Di, 2 Nov, 2021 um 3:16 VORMITTAGS
All prices for goods and services delivered within Austria include VAT where applicable.
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How do I view my order history?
Di, 2 Nov, 2021 um 3:18 VORMITTAGS
Select the Login tab at the top of the page and enter your account email and password to view your order history.
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How do I view my order history?
Di, 2 Nov, 2021 um 3:18 VORMITTAGS
Select the Login tab at the top of the page and enter your account email and password to view your order history.
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How do I apply my discount code to my Skechers order?
Di, 2 Nov, 2021 um 3:20 VORMITTAGS
To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown. The tot...
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How do I apply my discount code to my Skechers order?
Di, 2 Nov, 2021 um 3:20 VORMITTAGS
To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.
The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.
The following terms apply to all discounts associated with promotions and coupon codes on Skechers Austria website unless otherwise specified:
- Discounts are only valid online on Skechers Austria website.
- Discounts cannot be combined with other promotional offers
- Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
- All returns are subject to the Skechers Return Policy
- SKECHERS SÀRL is not responsible for lost or stolen coupons/coupon codes
- Usage is subject to credit approval
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How do I change or cancel my order?
Di, 2 Nov, 2021 um 3:21 VORMITTAGS
It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the...
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How do I change or cancel my order?
Di, 2 Nov, 2021 um 3:21 VORMITTAGS
It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the cancellation timeframe. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information.
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How do I check the status of my order or track a shipment?
Di, 2 Nov, 2021 um 3:23 VORMITTAGS
Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
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How do I check the status of my order or track a shipment?
Di, 2 Nov, 2021 um 3:23 VORMITTAGS
Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
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How do I initiate a return for my SKECHERS order?
Di, 2 Nov, 2021 um 3:31 VORMITTAGS
Skechers Austria Returns Please note that purchases on SKECHERS websites cannot be returned to SKECHERS Retail Stores To initiate a return, here's what you need to do: Step One A printer is needed to print your return label Click ORDERS A...
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How do I initiate a return for my SKECHERS order?
Di, 2 Nov, 2021 um 3:31 VORMITTAGS
Skechers Austria Returns
Please note that purchases on SKECHERS websites cannot be returned to SKECHERS Retail Stores
To initiate a return, here's what you need to do:
Step One
A printer is needed to print your return label
Click ORDERS AND RETURNS
Enter Order Number and email address you used to place the order
Order No. can be found on your email confirmation
Follow returns process until you reach the Print Returns Labels page
Print Labels
Returning more than one product from an order, please note:
If you’re returning more than 1 item then you will need to print a return label for each item
ONLY 1 shipping label needs to be attached to the outside of the box
All remaining labels and returns forms need to be included inside of the box for all returns.
Step Two
You can use the original shipping box you received from the SKECHERS website, or any plain, unmarked cardboard box to ship your return.
If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
Separate the pre-paid return label from your completed return form at the perforation, include your form with your item(s) in their original packaging and attach the return label to the outside of the shipping box.
Step Three
Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at +43 1 599142030 to arrange for them to pick up your package from home.
You will receive an email confirmation once your return has been processed.
We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).
At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.
WHAT IS SKECHERS.COM RETURN POLICY?
If you're not happy with your SKECHERS purchase for any reason, you may return unworn item(s) within 45 days of shipment for a refund via a FREE printable UPS return label.
At this time we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honour a refund for the merchandise.
At SKECHERS we have a legal duty to supply goods which are in conformity with your sales contract with us. If for some reason you aren’t 100% satisfied with your purchase:
In addition to your statutory rights, products with quality Issues may be returned for a full refund within ninety (90) days of the purchase.
This Returns Policy does not affect your statutory rights, including your right to a repair or price reduction, in appropriate circumstances.
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How we collect reviews
Mi, 20 Sep, 2023 um 5:04 NACHMITTAGS
We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an...
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How we collect reviews
Mi, 20 Sep, 2023 um 5:04 NACHMITTAGS
We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.
We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers.
We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.
Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.
We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews.
We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.
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How do I initiate a return for my SKECHERS order?
Do, 10 Feb, 2022 um 1:45 NACHMITTAGS
Skechers Austria Returns Please note that purchases on SKECHERS websites cannot be returned to SKECHERS Retail Stores To initiate a return, here's what you need to do: Step One A printer is needed to print your return label Click ORDERS A...
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How do I initiate a return for my SKECHERS order?
Do, 10 Feb, 2022 um 1:45 NACHMITTAGS
Skechers Austria Returns
Please note that purchases on SKECHERS websites cannot be returned to SKECHERS Retail Stores
To initiate a return, here's what you need to do:
Step One
A printer is needed to print your return label
Click ORDERS AND RETURNS
Enter Order Number and email address you used to place the order
Order No. can be found on your email confirmation
Follow returns process until you reach the Print Returns Labels page
Print Labels
Returning more than one product from an order, please note:
If you’re returning more than 1 item then you will need to print a return label for each item
ONLY 1 shipping label needs to be attached to the outside of the box
All remaining labels and returns forms need to be included inside of the box for all returns.
Step Two
You can use the original shipping box you received from the SKECHERS website, or any plain, unmarked cardboard box to ship your return.
If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
Separate the pre-paid return label from your completed return form at the perforation, include your form with your item(s) in their original packaging and attach the return label to the outside of the shipping box.
Step Three
Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at +43 1 599142030 to arrange for them to pick up your package from home.
You will receive an email confirmation once your return has been processed.
We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).
At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.
WHAT IS SKECHERS.COM RETURN POLICY?
If you're not happy with your SKECHERS purchase for any reason, you may return unworn item(s) within 45 days of shipment for a refund via a FREE printable UPS return label.
At this time we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honour a refund for the merchandise.
At SKECHERS we have a legal duty to supply goods which are in conformity with your sales contract with us. If for some reason you aren’t 100% satisfied with your purchase:
This Returns Policy does not affect your statutory rights, including your right to a repair or price reduction, in appropriate circumstances.
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How do I return an item if I checked out as a Guest?
Do, 10 Feb, 2022 um 1:48 NACHMITTAGS
If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website. Enter your order number and the email address used to place the order. Select "Check Status" The...
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How do I return an item if I checked out as a Guest?
Do, 10 Feb, 2022 um 1:48 NACHMITTAGS
If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.
Enter your order number and the email address used to place the order.
- Select "Check Status"
Then
- Select the "Return Label" button next to the Item(s) you would like to return
- Download, print and complete the return form
- Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging and attach the return label to the outside of the shipping box.
- If there are any existing labels, stickers, or other materials on the shipping box please remove them.
- Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest you.
- We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).
At this time we only accept returns for purchases on SKECHERS.at. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honor a refund for the merchandise
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When will I receive my refund?
Di, 2 Nov, 2021 um 3:40 VORMITTAGS
The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed. Important: Once we initiate the credit for your return, the...
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When will I receive my refund?
Di, 2 Nov, 2021 um 3:40 VORMITTAGS
The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
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What is the exchange policy for orders purchased through SKECHERS website?
Di, 2 Nov, 2021 um 3:41 VORMITTAGS
We do not currently offer exchanges for SKECHERS website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair. We cannot guarantee that inventory will be available when placing a...
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What is the exchange policy for orders purchased through SKECHERS website?
Di, 2 Nov, 2021 um 3:41 VORMITTAGS
We do not currently offer exchanges for SKECHERS website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.
We cannot guarantee that inventory will be available when placing a new order.
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How do I contact Skechers customer service in Austria?
Mo, 6 Nov, 2023 um 2:20 NACHMITTAGS
Our customer service team can be contacted by email or phone. Please note: We can be reached Monday to Friday from 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:30 p.m. We try to respond to all emails as quickly as possible. Send us an email: in...
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How do I contact Skechers customer service in Austria?
Mo, 6 Nov, 2023 um 2:20 NACHMITTAGS
Our customer service team can be contacted by email or phone. Please note: We can be reached Monday to Friday from 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:30 p.m. We try to respond to all emails as quickly as possible.
Send us an email:
Call us: 0800 - 29 87 95
Calls from an Austrian landline or mobile network are free of charge.
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General Terms and Conditions of Sale
Fr, 20 Dez, 2024 um 11:12 VORMITTAGS
Purpose of these Terms. These are the General Terms and Conditions of Sale under which we offer, sell, and deliver products to you via the website www.skechers.at. Why You Should Read These Terms. Please read these terms carefully before subm...
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General Terms and Conditions of Sale
Fr, 20 Dez, 2024 um 11:12 VORMITTAGS
Purpose of these Terms. These are the General Terms and Conditions of Sale under which we offer, sell, and deliver products to you via the website www.skechers.at.
Why You Should Read These Terms. Please read these terms carefully before submitting your order to us. These terms explain who we are, how we will supply products to you, what to do in case of problems, and other important information.
Who We Are and How You Can Contact Us
Who We Are. We are SKECHERS SÀRL, a company registered in Switzerland. Our registered office is located in Cham, Switzerland. Our commercial register number is CH-550-1021599-5. Our Austrian VAT identification number is ATU 57807859.
Our Customer Service for Austria
SKECHERS SÀRL
Alte Steinhauserstrasse 14
6330 Cham, Switzerland
How to Contact Us? You can reach our customer service team best by email or by phone at 0800 29 87 95 (Monday to Friday from 09:00 to 12:00 and 13:00 to 16:30).
How We Can Contact You? If we need to contact you, we will either call you or write to the email address or postal address you provided with your order.
Our Contract with You
How We Accept Your Order. By placing an order, you agree that your order constitutes an offer to purchase all the products and services listed in your order according to these terms. All orders must be accepted by us, and we are not obligated to sell products or services to you. We may, at our discretion, decide not to accept an order. Your order is considered accepted by us when we send you a confirmation email. From that point, a contract is formed between you and us.
What Happens If We Cannot Accept Your Order? If we are unable to accept your order, we will inform you in writing and will not charge you for the product. Reasons we may not be able to accept an order include: the product is no longer available, incorrect or unverifiable billing details, errors in pricing or product descriptions, or the inability to meet a delivery deadline you specified.
Your Order Number. We will assign an order number to your order, which we will communicate to you once we accept your order. If you contact us regarding your order, it will be very helpful to provide your order number.
Products Not for Resale or Export. You affirm and guarantee that you are purchasing products or services from the website solely for your personal or private use, and not for resale or export.
Price and Payment
Where to Find the Price of a Product? The price of the product (including all taxes such as VAT) is the price displayed on the order pages at the time of your order. All prices, discounts, and promotions published on this website are subject to change without prior notice.
What Happens If We Display an Incorrect Price? We make every effort to ensure correct pricing. However, despite our best efforts, some products may display an incorrect price. We reserve the right to correct any errors, inaccuracies, or omissions at any time and cancel orders resulting from such issues. We usually check prices before accepting your order, so if the correct price of the product is lower than the price indicated at the time of your order, we will charge the lower amount. If the correct price is higher than what was initially indicated, we will ask for your instructions before accepting the order. If we accept and process an order containing a clear pricing error that you could have reasonably identified, we have the right to cancel the contract, refund all amounts paid, and request the return of any products delivered.
When and How You Must Pay? You must pay for the products before we dispatch them. We accept payments via MasterCard, Visa, PayPal, Apple Pay, Google Pay and Klarna. You confirm and warrant that (I) the credit card details you provide are true, correct, and complete, (II) you are duly authorized to use this card for the purchase, (III) the charges you incur will be accepted by your card issuer, and (IV) you will pay the costs incurred, including shipping and handling fees, taxes, and any additional charges, regardless of the amount displayed on the website at the time of your order.
Delivery of Products
Delivery Exclusion. Delivery is available only within Austria.
Delivery Costs. Delivery costs will be displayed on our website. The prices listed do not include shipping and handling fees. These additional fees will be added to the value of your goods and will be displayed in your cart and order confirmation email.
When We Deliver the Products. During the order process, we will inform you of the delivery date of your products.
Delays Beyond Our Control. We are not responsible for delays outside our control. If the delivery of our products is delayed due to events beyond our control, we will inform you as soon as possible and attempt to minimize the impact of the delay. In the event of a prolonged delay, you may contact us to cancel the contract and receive a refund for any products not yet delivered.
If You Fail to Arrange for Re-delivery. In the event that you are not present to receive the delivery and the products do not fit in your mailbox, the courier is expected to leave a notification providing instructions on how to arrange a re-delivery or collect the products from a nearby pickup depot. If you do not arrange for re-delivery or fail to collect the items, we may cancel the contract.
Your Rights in the Event of Late Deliveries. If we deliver products late, you have certain legal rights. If we fail to meet the delivery date for a product, you may treat the contract as void if one of the following applies:
- We have refused to deliver the products,
- The delivery was of substantial importance (considering all relevant circumstances), or
- You informed us in advance that timely delivery was essential.
Responsibility and Ownership of Products
When You Take Responsibility for the Products. You are responsible for the products once we have delivered them to the address you specified.
When You Own the Products. You become the owner of the products once we have received full payment.
Returns
Right to Return Purchases from Skechers Website. For all purchases made through our online store, we grant consumers a return right of 45 days from the date of receipt of the goods. You may return unworn products within 45 days and receive a refund, provided you follow the instructions below.
Your statutory right of withdrawal remains unaffected by this return policy and is in addition to the rights stated here. This means that as a consumer, you have the right to withdraw from the purchase within the withdrawal period and under the conditions specified, without adhering to the rules of this return policy.
This return right does not limit your legal warranty rights, which remain fully intact.
How to Request a Refund. To return an order and request a refund, download the return form from your Skechers account on www.skechers.at "MY ORDER" or via the order status link in the shipping confirmation email, and complete the form. Please send the completed form to the address indicated on the form. Further information is available in our return policy.
Please use the shipping label provided to return the order. Ensure that the tags on the goods are not removed and return the shoes undamaged in their original box.
Please note that returns from the Skechers online store cannot be made in Skechers retail stores and the other way around.
When We Bear the Cost of Returns. We will cover the cost of returns.
How You Will Receive Your Refund. If you follow the instructions above, we will refund the price you paid for the products. The refund will be processed using your original payment method. In some cases, we may deduct a specific amount from the refund.
How the Refund is Processed. The refund will be made within 14 days from the date we receive the returned goods. Upon the return of the products and payment, the contract is considered terminated.
Warranty. Skechers is liable for defects in the goods under applicable legal provisions. Warranty claims are void for damages resulting from improper handling and use of the goods.
To report a defect, please complete the form available in your Skechers account or through the order status link (after shipping) on the Skechers website and send it to the address provided on the form.
Our Rights to Terminate the Contract
We may terminate the contract if you breach its terms. We may terminate the purchase contract for a product in the following cases:
- If you fail to pay for the products on time and have not done so within 14 days after we reminded you,
- If you make it impossible for us to deliver the products within a reasonable period.
Our Responsibility for Loss or Damage
In no case shall we be liable for consequential, indirect, incidental, special, exemplary, punitive, or enhanced damages, loss of profits or revenue, or depreciation arising from or related to any breach of these terms, whether or not such damages were foreseeable, whether or not we were informed of the possibility of such damages, and irrespective of the legal or equitable theory (contract, tort, or otherwise) under which the claim is made.
Our total and sole liability, for any reason, and your sole and exclusive remedy, is limited to the actual amount you paid for the products and services you ordered through our website.
The above limitation of liability applies:
- (I) only to the extent permitted by law, and
- (II) does not apply to (A) liability for gross negligence or willful misconduct on our part, or (B) injury to life or body due to our actions or omissions.
Force Majeure. We shall not be liable or responsible for, nor shall we be considered in default or in breach of these terms due to any delay or failure in performance caused by events or circumstances beyond our reasonable control, including but not limited to acts of God, floods, fires, earthquakes, explosions, governmental actions, war, invasion or hostilities (whether declared or not), terrorist threats or acts, riot or civil disorder, national emergency, revolution, insurrection, epidemic, pandemic, strikes or other labor disputes (whether or not involving our workforce), or delays or restrictions affecting transportation companies, or the inability or delay in procuring adequate or suitable materials, telecommunication failures, or power outages.
No Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Skechers.
No Third-Party Beneficiaries: These Terms are not intended to confer any rights or remedies to any person other than you.
Assignment: You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation that violates this paragraph is null and void. No assignment or delegation relieves you of your obligations under these Terms.
Severability: If any provision of these Terms is invalid, illegal, void, or unenforceable, that provision will be considered severed from these Terms and will not affect the validity or enforceability of the remaining provisions.
Entire Agreement: Our order confirmation, these Terms of Sale, our website Terms of Use, and our Privacy Policy are considered the final and integrated agreement between you and us regarding the matters contained in these Terms.
Alternative Dispute Resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and attempts to resolve it without court action. You can find the EU Online Dispute Resolution (ODR) platform here. We are not obligated to participate in alternative dispute resolution and do not currently participate in it.
Additional Important Terms:
Governing Law and Jurisdiction: These Terms are governed by Swiss law. Legal proceedings related to this contract may be brought in Swiss courts.
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KLARNA
Di, 17 Dez, 2024 um 3:30 NACHMITTAGS
What is Klarna? Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days. Using Klarna is as si...
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KLARNA
Di, 17 Dez, 2024 um 3:30 NACHMITTAGS
What is Klarna?
Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days.
Using Klarna is as simple as shopping as usual and proceeding to checkout. Choose Klarna as your payment method, and you'll be directed to the Klarna website to register and provide payment details. You must meet additional eligibility requirements to qualify. If you’ve used Klarna before, just log in to your Klarna account.
With Klarna, you have the flexibility to pay in 3 equal installments every 30 days. There is zero interest and no additional fees when you pay on time. Payments are taken automatically, or you can log into the Klarna app [update URL] anytime to make a payment. You can also view your orders and manage account details after your order has been processed in the Klarna app.
https://www.klarna.com/at/kundenservice/
What happens if I'm unable to make payments to Klarna on time?
If you paid with the “Pay in 3 Instalments” plan, Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. Should the last payment attempt fail, Klarna will add the failed amount to your final instalment.
Final Instalment: Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. If the payment for the final instalment fails, Klarna will issue a statement for the full outstanding order amount which will become payable 15 days later.
You may be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3 instalments’ product even if you have failed to pay on time. However, if you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect any outstanding funds as a last resort.
Will I see a charge from Klarna in my bank account right away?
Klarna will collect all payments for your Skechers order. When you place an order on Skechers.at, Klarna will temporarily hold the amount for the initial split payment. Once your order is shipped, the temporary hold will be converted into an actual charge.
However, if there is an error during the checkout process, and you do not receive an order confirmation from Skechers.at, the temporary hold will be automatically released after one hour. Please note that the time may vary depending on your bank’s internal processing procedures. Additional holds may occur if you attempt to place the order again after an unsuccessful transaction.
If you have additional questions about Klarna transactions on your bank account, please contact Klarna for further information.
How do I return an item purchased using instalments with Klarna?
If you have changed your mind, you can return your item(s) by mail. Please note that we do not accept instore returns for online orders. Skechers.at, orders paid with Klarna, must be returned by mail in order to receive a refund to the original form of payment.
Please check that your return meets our Return policy here. Klarna will be notified of your return and will process the appropriate refunds. Log into your Klarna account and select “Report a return” to pause your statement. Klarna will adjust your invoice as soon as your return has been processed.
When will my items be delivered if I use instalments with Klarna?
Klarna orders are delivered per our standard shipping time frame after completing your order online.
What happens if I have a partial refund, and how does that affect my Klarna payments?
If the partial refund is greater than the remaining balance of your order, the refund amount will be credited to the original payment method.
If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments.
You can view any updates to your payment plan in the https://www.klarna.com/at/klarna-app/
I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Customer Service for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.
My Klarna statement is incorrect. What should I do?
If your statement does not match your order details, please Customer Service directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected
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Privacy Policy
Do, 19 Dez, 2024 um 1:29 NACHMITTAGS
Last updated: 18th October 2021 General Information Skechers S.A.R.L. and Skechers USA, Inc. (collectively referred to as "Skechers," "we," or "us") are fully committed to safeguarding your privacy and ensuring a secure online experience while ...
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Privacy Policy
Do, 19 Dez, 2024 um 1:29 NACHMITTAGS
Last updated: 18th October 2021
General Information
Skechers S.A.R.L. and Skechers USA, Inc. (collectively referred to as "Skechers," "we," or "us") are fully committed to safeguarding your privacy and ensuring a secure online experience while providing a high-quality user experience.
To meet your needs and preferences, we collect certain data about you and from you. This privacy policy explains the types of data we may collect or that you may provide when you visit www.skechers.at (our "Website"). It details our practices concerning the collection, usage, management, protection, and sharing of your data.
We encourage you to carefully review this privacy policy and our terms of use to understand how we handle your personal information. If you disagree with our policies and practices, please refrain from using our Website. By accessing or using our Website, you acknowledge and agree to this privacy policy. Please note, this policy may be updated periodically. Continued use of our Website after changes have been made will be considered your acceptance of those updates.
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:
Mailing Address:
SKECHERS SÀRL
Alte Steinhauserstrasse 14
6330 Cham
Switzerland
Phone:
0800 29 87 95 (Monday to Friday, 09:00 AM to 12:00 PM and 1:00 PM to 4:30 PM)
Email:
Skechers Data Protection Officer:
Frédéric Pariente
Supervisory Authority:
Information Commissioner’s Office – United Kingdom
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Cookie-Richtlinie
Do, 9 Jun, 2022 um 9:05 VORMITTAGS
Letzte Aktualisierung: 18. Oktober 2021 Skechers setzt automatische Datenerfassungstechnologien ein, um Daten (z. B. Einzelheiten zu Ihren Besuchen auf unserer Website, Informationen über Ihren Computer und Ihre Internetverbindung, wie z. B. Bro...
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Cookie-Richtlinie
Do, 9 Jun, 2022 um 9:05 VORMITTAGS
Letzte Aktualisierung: 18. Oktober 2021
Skechers setzt automatische Datenerfassungstechnologien ein, um Daten (z. B. Einzelheiten zu Ihren Besuchen auf unserer Website, Informationen über Ihren Computer und Ihre Internetverbindung, wie z. B. Browsertyp, Browser-Version, Betriebssystem) zu erfassen, die die allgemeine Nutzung unserer Webseite betreffen. An den Navigationsinformationen können wir sehen, welche Bereiche unserer Webseite am meisten besucht werden. Dies hilft uns, die am meisten gewünschten Features und Services zu erkennen und bereitzustellen und dadurch die Qualität Ihres Online-Erlebnisses zu verbessern. Für diese automatische Datenerfassung verwenden wir Technologien wie Cookies und Web-Beacons. Ein Cookie ist eine kleine entfernbare Textdatei, die auf Ihren Computer, Ihr Mobiltelefon, Ihr Tablet oder ein anderes Gerät heruntergeladen wird, wenn Sie auf eine Website zugreifen.
Cookies und ähnliche Technologien werden von uns verwendet, um Ihr Gerät zu erkennen und Informationen über Ihre Präferenzen oder vergangene Aktionen zu speichern. Sie helfen uns, Ihnen ein gutes Erlebnis beim Surfen auf unserer Website zu bieten und helfen uns auch, unsere Website zu verbessern.
Der Kürze halber umfassen alle weiteren Verweise auf „Cookies“ in dieser Richtlinie auch alle ähnlichen Technologien, die wir verwenden, die das Speichern von Informationen auf Ihrem Gerät oder den Zugriff auf Informationen auf Ihrem Gerät umfassen, einschließlich Web-Beacons und lokaler HTML5-Speicherung.
Wir verwenden auf unserer Website folgende Cookies:
- Erforderliche Cookies. Diese Cookies sind erforderlich, um die Kernfunktionen der Website zu ermöglichen, einschließlich Anmeldung, Warenkorb, Kasse und voraussichtlicher Versand. Erforderliche Cookies werden beim Besuch der Skechers-Website automatisch aktiviert und können nicht über das Cookie-Tool deaktiviert werden.
- Funktionsbezogene Cookies. Diese Cookies ermöglichen zusätzliche Funktionen wie den Status der Treueprogramm-Mitgliedschaft und Aktionscodes und ermöglichen es uns, Statistiken zu sammeln, die dazu beitragen, Ihre Erfahrung mit der Skechers-Website zu optimieren und zu verbessern. Sie ermöglichen es uns beispielsweise, die Anzahl der Besucher zu erkennen und zu zählen sowie zu sehen, wie sie sich auf unserer Website bewegen, was uns bei der Verbesserung des Website-Designs helfen kann. Diese Cookies können über das Cookie-Tool deaktiviert werden, dies kann jedoch die Funktionalität der Website beeinträchtigen.
- Werbe-Cookies. Diese Cookies werden von Skechers und Drittunternehmen verwendet, um auf unserer Website und anderswo Inhalte bereitzustellen, die auf Ihre Interessen zugeschnitten sind. Sie erfassen Informationen wie Ihren Besuch auf unserer Website, die von Ihnen besuchten Seiten und die Links, denen Sie gefolgt sind. Dies kann an andere Organisationen wie Drittanbieter-Werbetreibende weitergegeben werden. Diese Cookies können über das Cookie-Tool deaktiviert werden, dies kann jedoch dazu führen, dass Werbung angezeigt wird, die für Sie weniger relevant ist.
Bitte beachten Sie, dass Dritte (einschließlich beispielsweise Werbenetzwerke und Anbieter externer Dienste wie Web-Traffic-Analysedienste) Cookies auf unserer Website verwenden können. Bei diesen Cookies handelt es sich wahrscheinlich um funktionsbezogene Cookies oder Werbe-Cookies. Diese Cookies können über das Cookie-Tool deaktiviert werden, dies kann jedoch die Funktionalität der Website beeinträchtigen oder dazu führen, dass Werbung angezeigt wird, die für Sie weniger relevant ist.
Wir arbeiten auch mit anderen Unternehmen zusammen, die Cookies verwenden, um in unserem Namen Anzeigen im Internet zu schalten. Diese Unternehmen können Informationen über Ihren Besuch auf unserer Website und über Ihre Interaktion mit unseren Mitteilungen, einschließlich Werbung und E-Mails, erfassen. Diese Cookies können über das Cookie-Tool deaktiviert werden. Das kann jedoch dazu führen, dass Werbung angezeigt wird, die für Sie weniger relevant ist.
Sie können Ihre Cookie-Zustimmungen und -Präferenzen mit dem Cookie-Tool hier verwalten: Cookie Präferenzen
Weitere Informationen zu Cookies und wie Sie diese blockieren und löschen können, finden Sie unter www.allaboutcookies.org.
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Where can I find a Skechers Retail Store or Outlet?
Mo, 11 Jul, 2022 um 10:20 VORMITTAGS
Use our Store Locator to find a Skechers location near you.
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Where can I find a Skechers Retail Store or Outlet?
Mo, 11 Jul, 2022 um 10:20 VORMITTAGS
Use our Store Locator to find a Skechers location near you.
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How do I return my in-store purchase?
Mo, 11 Jul, 2022 um 10:21 VORMITTAGS
To return an item(s) purchased at a Skechers Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit...
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How do I return my in-store purchase?
Mo, 11 Jul, 2022 um 10:21 VORMITTAGS
To return an item(s) purchased at a Skechers Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.
If you purchased your shoes through a Skechers retail partner, please refer to our partner's return policies for more information.
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How do I clean my shoes?
Mo, 10 Jul, 2023 um 11:13 VORMITTAGS
Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washi...
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How do I clean my shoes?
Mo, 10 Jul, 2023 um 11:13 VORMITTAGS
Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.
Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.
Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:
1. Remove excess dirt from the upper and outsole by using a small brush or towel.
2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
4. Allow shoes to air dry.
Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.
Suede or Nubuck Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. Do not machine wash suede or nubuck shoes.
Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.
Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.
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WORKSHOES CERTIFICATES (DECLARATION OF COMFORMITY)
Do, 3 Okt, 2024 um 1:51 NACHMITTAGS
Work Slip-resistance & Safety Toe shoes Skechers Work Footwear is certified according to the European standards for safety. You can find Declarations of Conformity ready to download here.
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WORKSHOES CERTIFICATES (DECLARATION OF COMFORMITY)
Do, 3 Okt, 2024 um 1:51 NACHMITTAGS
Work Slip-resistance & Safety Toe shoes
Skechers Work Footwear is certified according to the European standards for safety.
You can find Declarations of Conformity ready to download here.
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How we collect reviews
Do, 21 Sep, 2023 um 4:05 NACHMITTAGS
We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an...
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How we collect reviews
Do, 21 Sep, 2023 um 4:05 NACHMITTAGS
We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.
We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers.
We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.
Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.
We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews.
We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.
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EU Responsible Person
Do, 12 Dez, 2024 um 4:48 NACHMITTAGS
SKECHERS CEE Kft Revesz Street 27 1138 Budapest, Hungary [email protected]
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EU Responsible Person
Do, 12 Dez, 2024 um 4:48 NACHMITTAGS
SKECHERS CEE Kft
Revesz Street 27
1138 Budapest, Hungary
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